Refund & Return Policy for Pre‑Order Items

Thank you for shopping at FrenzyFog. We value your business and want your experience to be as smooth as possible. If you are not completely satisfied with a preorder purchase, please review the following policy.

Order Cancellation

• Orders may be cancelled within 24 hours of placement, provided they have not yet shipped.

Returns

• Returns are accepted within 14 days of delivery.

• Items must be unused, in the same condition as received, and returned in their original packaging.

• Items not in original condition, damaged, or missing parts (for reasons not due to our error) may be partially refunded or rejected.

Refunds

• Once your return is received and inspected, you will be notified by email of approval or rejection.

• Approved refunds are processed within 14 business days and credited to your original payment method.

Shipping & Customs

• To return a product, ship it to the address provided by our customer service team.

• Customers are responsible for return shipping costs, which are non‑refundable.

• If your preorder is seized by customs and cannot be delivered, you may request a refund for the product cost. Shipping fees remain non‑refundable.

Support

For questions about this policy, please contact our customer service team on the website chatting platform

We are here to assist you and ensure your satisfaction.

Thank you for choosing FrenzyFog.

Quick FAQ (Pre‑Order Items)

• Can I cancel my order? Yes, within 24 hours if it hasn’t shipped.

• Who pays return shipping? You do. Return shipping costs are non‑refundable.

• What if customs blocks my order? You can request a refund for the product cost, but shipping fees are not refunded.

• When will I get my refund? Within 14 business days after your return is approved.