Warranty Information

Warranty Period

This warranty applies to all kinds of devices sold by FrenzyFog, not just vaping devices.

FrenzyFog provides a quality assurance period of 60 days from the date of purchase (warranty period). This warranty period is calculated from the date of purchase shown on the invoice, or from the date of production if no invoice is available for reference.

Terms of Warranty

For safety and sanitary purposes, the following opened or used items are not covered by warranty and are non-returnable: e-liquid, open cartridges, replacement coils, manufacturer-defect coils, and drip tips.

If a non-defective item is opened and used, we will not accept it back, and it is not eligible for a refund.

Artificial damage and problems caused by misuse are not covered by warranty.

Any hardware cracking or modification is at your own risk and will void the warranty.

If the product is faulty upon arrival, please inform us immediately before using it.

Warranty covers battery problems, defective screens, devices not powering on, and devices not charging.

How to Submit Your Warranty Claim

Contact the store where you purchased your product for repair or replacement.

Information Needed

Please provide the following when submitting a warranty claim:

• Proof of purchase
• Product name and quantity
• Serial number and security code, with a picture
• Description of the defect
• Video or pictures showing the defect

Notes

It usually takes 5–10 days to verify whether a warranty claim is accepted.

Leaking coils or tanks are not covered unless the defect is obvious and clear in the tank or pod head.

If the warranty is accepted within 7 days and the same item is in stock, we can deliver the replacement as soon as possible. If the same item is not in stock, the customer will have to wait around 2 months to receive a replacement according to the warranty policy.